LUNAR MATRIX LIMITED (“we,” “us,” “our”)—a Hong Kong-based e-commerce company specializing in sports jerseys—prioritizes protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website (asqmras.com) or purchase our products globally. We comply with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) and international data protection standards to ensure your privacy rights are respected.
1. Information We Collect
We gather two categories of data to support our services:
- Personal Identifiable Information: Collected when you place orders, create an account, or contact us. This includes your full name, email address, phone number, shipping/billing addresses, and payment details (e.g., credit card info—processed via PCI DSS-compliant third parties; we never store this data ourselves).
- Non-Identifiable Information: Automatically collected via our website, such as your IP address, browser/device type, browsing behavior (e.g., jerseys viewed, pages visited), and order history. This data is aggregated and used to improve website functionality and tailor product recommendations.
2. How We Use Your Information
Your data is used only for legitimate purposes, including:
- Order Fulfillment: Processing purchases, arranging global shipping, sending order confirmations, and delivering delivery updates.
- Customer Support: Responding to inquiries, resolving issues (e.g., returns, size questions), and providing post-purchase assistance.
- Account Management: Maintaining your user account, saving shipping addresses for future orders, and tracking your order history.
- Marketing (With Consent): Sending updates on new jersey collections, promotions, or exclusive offers—only if you opt in. You can unsubscribe anytime via the link in our emails or by contacting [email protected].
- Security & Compliance: Detecting fraud, protecting our website from unauthorized access, and adhering to Hong Kong laws and international trade regulations.
3. How We Protect Your Information
We implement strict measures to secure your data:
- Encrypted Storage: Personal information is stored on encrypted servers with restricted access.
- Third-Party Vetting: Payment processors and shipping partners are rigorously screened to ensure they meet data protection standards.
- Website Security: Our site uses SSL encryption (indicated by “https://” and a padlock icon) to protect data transmitted between your device and our servers.
4. Sharing Your Information
We never sell or rent your data to third parties for marketing. We share data only in limited cases:
- Service Providers: Trusted partners assisting with shipping (e.g., global couriers), payment processing (e.g., PayPal), or IT maintenance—contractually obligated to protect your data.
- Legal Requirements: Disclosing data if mandated by law, court order, or regulatory authorities (e.g., preventing fraud or complying with Hong Kong customs rules).
5. Your Rights
Under the PDPO, you have the right to:
- Access and correct inaccurate/incomplete personal data we hold.
- Request deletion of data no longer needed (e.g., after account closure).
- Withdraw consent for marketing or non-essential data use.
- Request a copy of your data in a machine-readable format for transfer to another platform.
To exercise these rights, email [email protected] with your full name, email address, and request details. We respond within 30 days.
6. Policy Updates
We may update this policy to reflect legal or business changes. Updates are posted on our website with a “Last Updated” date, and we’ll email you about significant changes. For questions, contact [email protected] (Monday–Friday, 9 AM–6 PM Hong Kong Time).
