As a Hong Kong-based e-commerce company specializing in sports jerseys, LUNAR MATRIX LIMITED is committed to providing reliable global shipping services, ensuring your orders reach you securely and on time. This policy outlines key details about our delivery process, tailored to meet the needs of our international customers.
1. Global Shipping Coverage
We ship to most countries and regions worldwide, including major markets in North America (U.S., Canada), Europe (U.K., Germany, France, Italy), Asia-Pacific (Japan, Australia, Singapore), and select destinations in South America, Africa, and the Middle East. Remote areas (e.g., some island territories) may require additional verification—check your location’s serviceability at checkout or contact [email protected] for confirmation. We reserve the right to restrict shipping to regions with legal import restrictions for sports apparel.
2. Order Processing & Delivery Times
- Processing Time: All standard orders are processed within 1–2 business days (excluding Hong Kong public holidays). Customized jerseys (e.g., personalized names/numbers) may take 3–5 business days to process due to production requirements.
- Delivery Timeframes:
- Hong Kong: 2–3 business days via SF Express.
- Asia-Pacific: 5–8 business days (e.g., Tokyo: 5–6 days; Sydney: 6–8 days).
- North America & Europe: 8–12 business days (e.g., New York: 8–10 days; London: 9–12 days), including customs clearance.
- Other Regions: 12–18 business days for South America, Africa, and the Middle East, depending on local logistics.
Delays may occur due to customs inspections, peak seasons (e.g., Christmas, sports events), or extreme weather—we’ll notify you promptly if such issues arise.
3. Shipping Fees
Fees are calculated based on order weight, destination, and shipping method (standard/expedited):
- Standard Shipping: Starts at 8 USD for Asia-Pacific, 12 USD for North America/Europe, and $18 USD for other regions.
- Free Standard Shipping: Available for orders exceeding $100 USD (or equivalent in local currency) worldwide.
- Expedited Shipping: Reduces delivery time by 3–4 days, with fees 50% higher than standard rates. Select this option at checkout for urgent orders.
All fees are displayed clearly at checkout before payment confirmation.
4. Order Tracking
Once your order ships, we’ll send a confirmation email with a unique tracking number and a link to our “Track Order” page. You can also track via the courier’s website (e.g., DHL, USPS) using the tracking number. If tracking shows no updates for 3+ days, email [email protected]—we’ll investigate and share updates within 24 hours.
5. Customs & Duties
International orders may be subject to customs duties, taxes, or import fees, which are the recipient’s responsibility (not included in shipping fees). Check your local customs authority’s guidelines for sports apparel imports to avoid delays. If a package is returned due to unpaid duties, you may request re-delivery (at your cost) or a refund (minus original shipping fees) by contacting our team.
For further questions about shipping, email [email protected] (Monday–Friday, 9 AM–6 PM Hong Kong Time).
