These Terms Of Service (“Terms”) form a legally binding agreement between LUNAR MATRIX LIMITED (“we,” “us,” “our”)—a Hong Kong-based e-commerce firm specializing in sports jerseys—and you (“you,” “user,” “customer”) for your access to our website (asqmras.com), product purchases, and use of our services. By visiting our site, creating an account, or placing an order, you confirm you have read, understood, and agree to these Terms, our Privacy Policy, and applicable laws (including Hong Kong’s Consumer Goods Safety Ordinance and international trade rules).
1. Eligibility & Account Responsibilities
1.1 Eligibility
You must be at least 18 to use our services. If under 18, you may use our services only with a parent/legal guardian’s supervision and consent, who will be liable for your compliance. We reserve the right to verify eligibility and refuse service to those who don’t meet requirements.
1.2 Account Creation & Maintenance
When creating an account, provide accurate, complete, and up-to-date info (e.g., full name, email, contact number). You’re solely responsible for protecting your account credentials (e.g., password) and all account activities. Notify us immediately at [email protected] if you spot unauthorized account access. We won’t be liable for losses from your failure to secure account info.
1.3 Account Termination
We may suspend/terminate your account anytime (with or without notice) if: (a) you violate these Terms; (b) you engage in fraud/illegal/unethical acts (e.g., stolen payment methods, fake orders); (c) your account is inactive for 18 months; or (d) we believe your account risks our business/other users/third parties. Post-termination, you lose account access, and pending orders may be canceled (refunds for paid amounts, excluding non-refundable fees).
2. Order Placement, Confirmation & Cancellation
2.1 Order Placement
Submitting an order is a binding offer to buy sports jerseys at the listed price (including shipping, taxes, duties). We reserve the right to reject/cancel orders for reasons like: (a) stock shortages; (b) pricing errors (e.g., typos, system glitches); (c) suspicious payments; (d) incomplete shipping info; or (e) legal shipping restrictions to your destination.
2.2 Order Confirmation
An order is confirmed only when we send a written email with your order number, product details, and total due. We may ask for extra info (e.g., payment verification) pre-confirmation. If we can’t confirm (e.g., out of stock), we’ll notify you within 2 business days and refund payments within 3–5 days.
2.3 Order Cancellation
- By You: Cancel only if the order hasn’t shipped—contact us with your order number. If shipped, use our Return Policy (Section 5) post-delivery.
- By Us: Cancel anytime pre-delivery if unforeseen issues (e.g., manufacturing delays, shipping disruptions) block fulfillment. We’ll notify you promptly and fully refund (including shipping fees) within 3–5 days.
3. Payment Terms
3.1 Payment Obligations
Pay the full checkout amount, including taxes/duties imposed by your local government/customs. These charges are your responsibility—check with local customs pre-order.
3.2 Accepted Payment Methods
We accept secure payments via: (a) major credit cards (Visa, Mastercard, American Express); (b) digital wallets (PayPal, Alipay, WeChat Pay); (c) bank transfers (orders over $500 USD). Transactions use PCI DSS-compliant providers—we don’t store your credit card/sensitive payment data.
3.3 Payment Issues
If payment is declined, we’ll email you, and your order is on hold until payment succeeds. Common reasons: insufficient funds, expired cards, bank restrictions. Contact your payment provider to resolve. We’re not liable for delays/cancellations from payment failures and may cancel unpaid orders after 7 days.
4. Product Info & Intellectual Property
4.1 Product Descriptions & Accuracy
We strive for accurate product info (e.g., size, color, fabric, logos) but slight variations may occur (e.g., manufacturing differences, screen display). We don’t guarantee physical products match website images/descriptions but will notify you of material changes (e.g., fabric substitutions) pre-fulfillment.
4.2 Product Use Restrictions
Jerseys are for personal, non-commercial use only. You may not: (a) resell/distribute/trade for profit without our written consent; (b) modify jerseys to infringe intellectual property (e.g., remove logos); or (c) use jerseys illegally/unethically.
4.3 Intellectual Property
Website content (e.g., photos, descriptions, logos, trademarks) is our or our licensors’ (e.g., sports leagues) property. Don’t copy/reproduce/distribute/use content without our written consent—unauthorized use may lead to legal action.
5. Return & Exchange Policy (Summary)
Our Return & Exchange Policy is part of these Terms. Key points: (a) Return unused/undamaged jerseys (with original tags/packaging) within 14 days of delivery for refund/exchange; (b) Custom jerseys (e.g., personalized names) are non-returnable; (c) You cover return shipping unless we’re at fault (e.g., wrong size, defective); (d) Refunds process to your original payment method within 3–5 days of us receiving/inspecting returns.
6. Limitation of Liability
To the maximum legal extent, we’re not liable for indirect/incidental/consequential/special/punitive damages (e.g., lost profits, inconvenience) from your use of our services/products or Terms breaches. Our total direct liability for claims (e.g., defective products) won’t exceed the amount you paid for the relevant product/service. Exceptions: (a) personal injury/property damage from our negligence; (b) our fraud/intentional misconduct; (c) non-excludable statutory rights breaches.
7. Force Majeure
We’re not liable for failing/delaying obligations if caused by unforeseen events (e.g., natural disasters, pandemics, wars, government restrictions, strikes, supply chain issues, technical failures). We’ll notify you promptly and minimize impact—obligations suspend during the event and resume ASAP.
8. Modification & Governing Law
We may update Terms to reflect legal/business changes—post updates on our site with a “Last Updated” date and email you for material changes. Continued use post-update means you accept revised Terms. These Terms are governed by Hong Kong law. Disputes first resolve via negotiation—if failed, submit to Hong Kong courts’ non-exclusive jurisdiction.
9. Contact Information
For questions/concerns about these Terms:
- Email: [email protected]
- Phone: + (852) 55456274
- Address: RM 06，26TH FLOOR, WORKINGVIEW COMM BUILDING, 21 YIU WAH STREET, CAUSEWAY BAY, HONG KONG
We assist Monday–Friday, 9:00 AM–6:00 PM (Hong Kong Time).
